win88 Privacy Policy

This page describes what we collect when you use win88 and how we keep that data protected. We are committed to transparency about your information and your rights under applicable data protection law.

Our services are available only where local law permits. We process your personal data according to the jurisdiction in which you access our platform. When you create an account, fund your balance via DANA, e-wallet, mobile banking, local payment, online payment, or e-walletor place a market on Liga 1, Piala AFF, or Champions League fixtures, you entrust us with information that we handle with care and in line with privacy standards.

We do not sell your data to advertisers or brokers. We do not share your account details or payment records with third parties except where required by law or to process your transactions.

Data We Collect

We collect personal data in three categories: information you give us directly, information generated by your activity, and information from third-party processors.

Information You Provide

When you register a win88 account, we ask for your name, email address, phone number, and date of birth. During account verification (KYC), we collect government-issued identity documents and proof of address. When you deposit funds using ShopeePay, e-wallet, mobile banking, local payment, or online paymentwe receive your transaction records from the payment processor. We do not store your full payment card or bank account details on our servers; we store a reference token issued by the payment gateway.

Data Generated by Your Use

We log your account activity: login timestamps, the markets you view, the stakes you place, your withdrawals, and the devices you use. We collect your IP address, browser type, and general location (city level, not precise GPS). We use cookies and similar tracking tools to recognise you on return visits and to measure how you interact with our platform. This helps us detect fraudulent activity and comply with anti-money-laundering obligations.

Note: We retain your personal data for as long as your account remains active, plus a statutory retention period (typically 5–7 years) for transaction records and compliance records.

Third-Party Data

Our payment partners (e-wallet, mobile banking, local payment, online payment, e-wallet integrators, and banking partners mobile banking, local payment, online payment, e-wallet) share transaction confirmations with us. Our fraud-detection vendors may append risk scores to your profile. Our customer support platform records chat and email interactions. We do not request or use data from social media profiles, credit bureaus, or data brokers.

How We Use and Protect Your Data

We use your data to:

  • Verify your identity and comply with anti-money-laundering regulations.
  • Process your deposits and withdrawals.
  • Detect and prevent fraudulent transactions and account abuse.
  • Provide customer support when you contact us.
  • Send you transactional emails (login alerts, withdrawal confirmations, policy updates).
  • Improve our platform based on anonymous usage patterns.

We do not use your data to build marketing profiles or send unsolicited promotional messages unless you opt in. We do not sell or lease your personal information to third parties for their own marketing.

Security Measures

Our servers use encryption (TLS/SSL) for data in transit. Passwords are hashed using industry-standard algorithms; we never store plaintext passwords. Access to customer records is restricted to employees who need that information to do their job. We conduct regular security audits and vulnerability scans. Our servers may sit outside your jurisdiction (typically within Southeast Asia or regional data centres); by using win88, you consent to this transfer.

Your Rights and Contact

Depending on your jurisdiction, you may have the right to access your data, request correction, or ask us to delete information that is no longer necessary. To exercise these rights, contact our support team. We will respond within 30 days. If you believe we have mishandled your data, you may lodge a complaint with your local data protection authority.

Cookies and Tracking

We use session cookies to keep you logged in and analytical cookies to measure platform performance. We do not use third-party cookies for behavioural advertising. You can disable cookies in your browser settings, though this may limit platform functionality.

Policy Changes

We may update this policy to reflect changes in law or our practice. We will notify you of material changes by email or by posting a notice on the platform. Continued use of win88 after such notice constitutes your acceptance of the updated policy.

Contact win88

If you have questions about this privacy policy or wish to exercise your data rights, contact our support team at the email address provided on the FAQ pageWe are available to respond during standard business hours in Jakarta time.

This privacy policy was last updated on the date shown in your account dashboard. It reflects our current practice and applicable laws where our services operate.

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